Privacy Policy

Who We Are

Glowen-Ignitra operates as a financial technology service provider based in Taiwan, specifically at 22046, Taiwan, New Taipei City, Banqiao District, Section 3, Shuangshi Road, 1號6樓. We specialize in budget benchmarking solutions that help businesses compare their financial performance against industry standards.

Our business falls under the regulatory framework of Taiwan's Personal Data Protection Act (PDPA), and we comply with relevant financial data handling requirements established by Taiwan's Financial Supervisory Commission.

Information We Collect

Information You Provide Directly

When you create an account or use our benchmarking services, you share certain information with us:

• Basic business details including company name, industry sector, and business size
• Contact information such as email addresses and phone numbers
• Financial data you upload for benchmarking analysis, which may include budget categories, spending amounts, and revenue figures
• Payment information when you subscribe to premium features (processed through secure third-party payment providers)
• Communications you send us through contact forms or support requests

Information Collected Automatically

Like most online services, we automatically collect certain technical information when you visit our website:

• Device information including IP address, browser type, and operating system
• Usage data such as pages visited, features accessed, and time spent on different sections
• Interaction patterns that help us understand how you navigate our platform
• Cookies and similar tracking technologies (detailed in our separate Cookie Policy)

How We Use Your Information

We use the information we collect for specific purposes related to providing and improving our benchmarking services:

We aggregate and anonymize financial data to create industry benchmarks. This means your specific numbers get combined with data from other businesses in similar industries and size ranges. Individual company information isn't identifiable in these aggregated datasets.

Data Sharing and Third Parties

We share your information only in specific circumstances and always with appropriate safeguards:

Service Providers

We work with trusted third-party companies that help us operate our platform. These include cloud hosting providers, payment processors, and email service providers. All service providers sign data processing agreements and can only use your information to perform services on our behalf.

Business Transfers

If Glowen-Ignitra is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you before your data is transferred and becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information when required by Taiwan law or in response to valid legal processes such as court orders or government requests. We'll notify you of such requests unless legally prohibited from doing so.

Data Security Measures

Protecting your financial information is something we take seriously. Here's how we approach security:

• All data transmission uses TLS encryption (the same technology banks use for online banking)
• Financial data is encrypted at rest using AES-256 encryption standards
• Our servers are hosted in secure data centers with physical access controls
• We implement role-based access controls so only authorized personnel can access specific data types
• Regular security audits and penetration testing help identify potential vulnerabilities
• We maintain incident response procedures for potential data breaches
• Two-factor authentication is available (and recommended) for all user accounts

That said, no online service can guarantee absolute security. We encourage you to use strong passwords and enable two-factor authentication to add an extra layer of protection to your account.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you have several rights regarding your personal information:

Access and Portability

You can request a copy of the personal information we hold about you. We'll provide this in a structured, commonly used format within 30 days of your request. You can access most of your data directly through your account dashboard.

Correction and Updates

If your information is inaccurate or incomplete, you can update it directly in your account settings or request that we make corrections. We'll respond to correction requests within 30 days.

Deletion

You can request deletion of your personal information at any time. We'll delete your data within 60 days unless we're required to retain it for legal or regulatory reasons (such as tax record keeping requirements). Some anonymized, aggregated data may remain in our benchmarking databases but won't be linked to you specifically.

Marketing Communications

You can opt out of marketing emails at any time using the unsubscribe link in any marketing message. This won't affect essential service communications like security alerts or billing notifications.

How to Exercise Your Rights

To exercise any of these rights, contact us at contact@glowen-ignitra.com or call +886967391687. We'll verify your identity before processing requests that involve accessing or deleting personal information.

Data Retention

We keep your information for different periods depending on the type of data and why we collected it:

• Account information: Retained while your account is active, plus 90 days after account closure
• Financial data you upload: Kept for the duration of your subscription, plus 1 year for support purposes
• Transaction and billing records: Retained for 7 years to comply with Taiwan tax and accounting regulations
• Support communications: Maintained for 3 years for quality assurance and training
• Aggregated, anonymized benchmark data: Retained indefinitely as it no longer identifies specific users
• Technical logs and usage data: Typically kept for 12 months unless needed for security investigations

When we no longer need your information, we securely delete or anonymize it using industry-standard data destruction methods.

International Data Transfers

Our primary operations and data storage are based in Taiwan. However, some of our service providers may process data in other jurisdictions. When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved for international data transfers
• Verification that receiving countries provide adequate data protection
• Additional security measures for sensitive financial information

If you have concerns about where your data is processed, contact us for specific information about data locations and transfer mechanisms.

Children's Privacy

Our services are designed for businesses and are not intended for individuals under 18 years of age. We don't knowingly collect information from children. If we discover we've inadvertently collected data from someone under 18, we'll delete it promptly.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

The "Last Updated" date at the top of this policy shows when it was most recently revised. We encourage you to review this policy periodically to stay informed about how we protect your information.

Cookies and Tracking Technologies

We use cookies and similar technologies to make our service work properly and understand how people use it. Essential cookies are necessary for basic functionality like keeping you logged in. Analytics cookies help us understand usage patterns and improve the platform.

You can control cookie preferences through your browser settings, though disabling essential cookies may affect how the platform functions. For detailed information about specific cookies we use, please refer to our separate Cookie Policy.

Complaints and Disputes

If you believe we've mishandled your personal information or violated your privacy rights, please contact us first so we can try to resolve the issue. We take complaints seriously and investigate all concerns thoroughly.

If you're not satisfied with our response, you have the right to file a complaint with Taiwan's National Development Council, which oversees enforcement of the Personal Data Protection Act. You can also seek remedies through Taiwan's legal system.